911 Valley Ridge Road
Covington, VA 24426
Phone: 540-960-2027
Toll Free: 866-341-HEAR (4327)
Fax: 888-443-7153

Monday-Friday: 9 a.m. to 5 p.m.
Walk-Ins: 1 to 2 p.m. daily
Lunch: Noon to 1 p.m. daily


Walk-In Hours for Existing Patients
Monday – Thursday, 1-2 p.m. (More info)
If you are a new patient and would like to schedule an appointment, please call our office at (540) 960-2027.



Our Covington Staff

BobRobert Hayward
Hearing Instrument Specialist

Robert “Bob” Hayward joined the team of Hearing Healthcare of Virginia in October of 2009. He is the Hearing Specialist in the Covington, Virginia office. Bob was born and raised in White Plains, New York. He has lived and worked in Covington for 24 years. Bob is married to his wife Angela for over 23 years and happily share their home with their dog Tobie and cat Sneakie. For over 20 years he has been involved in customer service and sales. Bob notes, “It is thrilling to watch the faces of my clients when they can hear things they haven’t been able to hear; sometimes for years! That in itself makes being a hearing instrument specialist a wonderful career. I enjoy not only what I can do for others, but what I can also learn from each client that comes into my office.” Bob’s sincere approach and easy disposition creates a great atmosphere for clients to work towards better hearing. We are confident you will sense his genuine interest in people when you meet him at the Covington office location.


heatherHeather Short, M.S., CCC-A
Clinical Audiologist

Heather Short, M.S., CCC-A joined Hearing Healthcare of Virginia in October 2012 as the Audiologist for all of our six offices throughout Central Virginia. Mrs. Short joins us from Chicago, Illinois where she spent nearly a decade in private practice serving patients from around the greater Chicago-land area. Mrs. Short holds both a Bachelors and Masters Degree in Clinical Audiology from Illinois State University where she graduated cum laude. Mrs. Short also holds a National Certificate of Clinical Competence in Audiology (CCC-A) from the American Speech and Hearing Association (ASHA), which demonstrates that she has met rigorous academic and professional standards, which go beyond the minimum requirements for state licensure. She holds licensure to practice Audiology in both the State of Illinois and Commonwealth of Virginia. Moving from Chicago in 2005, she lives in Waynesboro with her husband Terry and two children Molly and Joshua. They are active members of their community and enjoy the beauty of the Blue Ridge Mountains, and all that Virginia has to offer.


KIMPCCKim Anderson
Patient Care Coordinator

Kim Anderson joined the Hearing Healthcare of Virginia team in December 2015. Kim has worked in Administration for more than 10 years. She has a love for working with the public. Kim resides outside of Covington on Potts Creek with her husband, a Covington native. She has a daughter 23, and two sons, ages 22 and 4. She has a love of all the outdoors has to offer and enjoys being in the garden in the Spring. Kim looks forward to meeting you and helping with all your hearing needs.


Serving Alleghany County, VA | Bath County, VA | Beckley, WV | Blacksburg, VA | Bluefield, WV | Cave Spring, VA | Christiansburg, VA | Clifton Forge, VA | Covington, VA | Hollins, VA | Hot Springs, VA | Lewisburg, WV | Lexington, VA | Lynchburg, VA | Madison Heights, VA | Pulaski, VA | Radford, VA | Roanoke, VA | Salem, VA | Timberlake | White Sulphur Springs | Warm Springs | Millboro | Dabney S. Lancaster