Hearing Healthcare of Virginia

Testimonials

"I just want to thank you for all of the first rate care for my hearing needs. I have never experience such profound clear hearing as I do now with my new Phonak hearing aids. I have used Widex hearing aids since 2002 but these are so much better. I don't feel like I am talking with my fingers in my ears and everything is so clear and easy to understand. Thank you from the bottom of my heart for letting me hear again!"

Diane Law

 

"Hi my name is Peggy Shinault. I purchased 2 new digital instruments. I saw the advertisement in the Virginian Review on Hearing Healthcare of Virginia. I knew I had hearing problems so I called their Covington, VA office and made an appt. The people in the office were so nice and courteous. After testing my ears and seeing what was best for me they put the instruments in my ears. I could not believer what I had been missing. My hearing wasn't muffled anymore. I could understand sounds and words that I could not understand before. They have worked so well for me. I go in for check-ups and free batteries for two years. These instruments have enhanced my life and the lives of my loved ones."

Peggy Shinault

 

"I want to thank you for your letter offering me a complimentary hearing test and the change to try out a hearing aid. Some years ago I lost some hearing in my right ear due to a virus. I have managed very well with my one good ear but have noticed some changes when in a crowd with background noise. I saw Bruce Powell on February 22 and I was very impressed with his knowledge and expertise. He explained everything in detail. I did try out the hearing aid but decided I could delay wearing one for now but may need it in the future. I do appreciate you allowing me to do this and I could not have asked for better service than Bruce Powell granted me."

Joan Eye

 

"Ken and I cannot say enough about you giving him back his hearing. It is because of you and the Resound hearing aids that we can finally communicate with each other and our friends. Neither of us realized how bad ken's hearing was, until you testing him. The results were scary. We also wan tot thank you for being honest and forthright with us. As we already know, there are a lot of "specialists" in this field that would have taken advantage of us. You have more than gained our full trust with everything that you tell us. I would also like to thank you for always making time for us, no matter what your time frame is. You have become one of our best friends and we will highly recommend you and the Resound Aids to anyone we know that needs hearing aids. Thank you, again. We Love you. "

Ken & Carolyn Parmalee

 

"In 2009 my Mom, at age 87, finally agreed to a much needed hearing test after years of missing out on family conversations around her where she "disappeared into the woodwork" because she could not hear. That's when we met Bruce Powell with Hearing Healthcare of Virginia. After performing a hearing test on Mom, Bruce inserted hearing aids in both of her ears and said "Evelyn, can you hear me now?" Mom immediately sat up straight and in a strong, positive voice, with a smile on her face, said "Yes, I can!" She looked as though someone had handed her a new lease on life. In the months since Mom received her hearing aids, she and Bruce have formed a connection and he has become one of the family. He is conscientious and caring and it's important to him that she uses her hearing aids and is comfortable with them. Bruce makes Mom feel like she's someone special, someone important, and that she MATTERS. She's like a different person when she's around him. I would recommend Bruce to anyone who has a hearing problem. He cares about people and about doing the best he can for them."

Carol Dean

 

"As, I put my beautiful white daisies in this vase I am thinking about Mr. Bruce Powell. We spent 2 ½ hours this past afternoon with a very delightful man, this Mr. Bruce Powell. He explained everything in detail about the hearing process and what my husband has been missing these last 1 ½ years without a hearing aid. We were here because he lost his hearing aids 1 ½ years ago and kept putting off getting new ones. The letter we received in the mail explaining a "FREE" hearing test and 50% off on a new hearing aid was God sent and brought us to this appointment. Mr. Bruce Powell was so very gracious and friendly throughout the hearing test and fitting of the hearing aids. He answered every question we had and more. He explained the emotional and physiological part of life without hearing which was becoming a real problem in my husband's everyday life. That day as we left we had made a friend and we are now looking forward to returning for our checkup. In this day and age it seems that everyone is in such a hurry and rushed but we felt like we really got great service and a great product due to Mr. Bruce Powell. He is a gem and an asset to your company. His great smile, sense of humor and caring ultimately will make us lifelong customers. I am hoping the hearing aid is long lasting also. We sure did like the receptionist too. She was very pretty and friendly. I am the wife of a man that can finally enjoy left and hear birds sing. And thanks for the flowers and the 2 gift cards. They are greatly appreciated. And the next old person I know that needs a hearing aid will definitely be coming your way. "

Cheri Bliss

 

"I thought the happiest day of my life was when that 747 plane took off from Vietnam on Nov 10, 1967 at 11:30 in the afternoon and the second time when Pat and I got married on August 30, 1969. But I was wrong both times. When Bruce helped me put my hearing aids in my ears and I could hear my wife talk to me without talking loud AND hearing the birds singing. THAT day on October 6, 2009 was the happiest day of my life. I am 64 years old."

Charles M Sager

 

"I wasn't able to hear talking and had to ask people to repeat themselves. [My] wife complained I had the TV too loud. Friends urged me to do something about my hearing loss. It was obvious that Christian Pogreba was both competent and conscientious. The examination was thorough and explanations were clear and understood. I feel I am in good hands. He provided hearing aids that helped my problem and I know that he will continue to be there for any future needs. [I can hear better now] in small and large group settings. I would freely advise anyone I know to Hearing Healthcare for hearing problems because they have committed to provide fine products and service."

Charles Fuquay

 

"My wife got tired of having to repeat everything. I knew I had a hearing problem and we received a mailing from Roger. My wife recommended that I make an appointment to check it out. I was impressed by the amount of time he took with me. He was not in a hurry and was friendly. I can now hear, and I think that if I have a problem in the future that Roger will be able to help me. I can hear anyone when they talk to me now. I would recommend anyone who has a hearing problem, and I think that if Roger can't help you, then he will tell you."

Freddie L. Clark

 

"My family kept telling me over and over everything, saying I needed my hearing checked. I was repeating things wrong. I was making everyone repeat what they were saying. I wasn't hearing my Sunday School Teacher or Preacher so I felt I needed help! The care I get from Christian and Roger has been the most helpful care I could ask for, they are so kind and caring and I fell pleased just by knowing them. I can hear, I don't have to say, 'What did you say?" I can enjoy being around a group of people hearing what they are saying; in church, in a group of people, in my living room, when my husband talks to me, to the TV. [I would recommend Hearing Healthcare of Virginia] Because of the service you get and the blessings you receive just by stopping in and seeing the smile on the face of all the staff."

Mary B. Baldwin

 

"If I were in a room with background noise I could not hear conversation at my own table. Also I could not hear conversation at any distance from me. This situation got to be very embarrassing and sometimes critical. The genuine care shown by the technicians to help me, also the willingness to spend as much time as necessary to get it right [impacted me about the specialist I saw and the care I received]. It has improved my quality of life. [I can hear better now] in crowds and noisy situations. [I would recommend] anyone I know to have a hearing problem, using myself as an example."

Ron Glenn

 

"[I had] great difficulty in hearing – starting to withdraw in a lot of communication. I had great difficulty in hearing conversation with my wife and had hoped that with hearing aids our conversations would improve. [What impacted me about the specialist I saw was] His sincerity and knowledge of all his products. [He] helped me to choose the right aid. [I] had difficulty in hearing my wife around the house – also had difficulty in hearing our pastor in church service. I can hear both a whole lot better. I would recommend [Hearing Healthcare of Virginia] to anyone with hearing problems, both young and old."

Joe Colella

 

"I was having trouble hearing normal conversations among family and friends. Many times I had to ask people to repeat what was being said. Because of the reactions of family and friends I did not contribute to conversations since many times my responses were incorrect, causing much merriment, as what I thought I heard and what was actually said were vastly different. I convinced myself that they were not speaking clearly even what my family tried to tell I wasn't hearing well.

The event that convinced me to seek testing was when a group of people were talking about hearing a dog bark but which I could not hear. Several times they said it had barked but I still had heard nothing. Another time I thought my husband was asking me about the closed captioning option on the TV when in reality he had told me that he had already put the cats outside. Those events and the fact that I had recently received a discount coupon from Hearing Healthcare helped me decide to make an appointment.

When my husband and I arrived at your office we were treated with courtesy and friendliness. The Specialist asked my husband to come into the office during the testing process. The testing was done professionally and every step explained. Hearing aids were used to demonstrate what improvement I could anticipate.

The instruments recommended and fitted are not visible except upon close observation. The Specialist made sure the instruments fit properly, making adjustments as needed at my monthly visits. As for impacting my future, I can now interact with family and friends with more ease and less embarrassment when I am in family gatherings, in church or at meetings I am able to hear what is being said without having to ask the person next to me what has been said.

I would recommend Hearing Healthcare to anyone who is having hearing problems either in individual interaction or in group settings. Also, if friends and family are telling someone they need their hearing checked – you should believe them. Being able to hear more clearly will convince you to participate in more public events."

Ann Flesher

 

"Before I came to Hearing Healthcare of Virginia I was adversely affected more and more as time went on. My wife was particularly distressed by the loudness of the TV and our conversations requiring repetition of everything said. I could not help realizing my need for more effective hearing. I knew something had to be done as soon as possible to improve this situation.

I was referred to Hearing Healthcare by a friend who had gotten good results there and highly recommended them. It was a very good move for me and I got a very good system for my situation. This evaluation by Hearing Healthcare made a big difference for me. The "Vivatone" system recommended for me has really helped. I can hear television much better at a volume that is fine for my wife and for me. I couldn't be without it now.

I would recommend Christian Pogreba without hesitation. I stepped on one of my hearing aids accidentally, Christian was able to fix it immediately. I was very impressed with his ability, since I thought I had ruined the hearing aid."

-Ed Holloway

 

"I have had hearing problems for the last 25 years. My hearing loss is in both ears and caused by nerve damage. The hearing aids I was wearing at the time weren't functioning well enough so that I could perform my job the way I would have liked to. I knew that I had to do something about my lack of hearing and that there had to be something better out there than what I had. Hearing Healthcare was new in my area and I decided to give it a try.

The first time I went to Hearing Healthcare and met Christian I felt very hopeful and encouraged. He was very knowledgable and thorough with his examination. Christian is a wonderful caring person. He went out of his way for me to adjust my new hearing aid until it was just right for me. It involved several visits and he was always available.

My biggest problem was at work. The acoustics are very bad and Christian adjusted my hearing aid so that the background noises were at a minimum.

I would recommend Hearing Healthcare to anyone with a hearing problem. Hearing Healthcare is not just a business, they make you feel special, they really care."

-Martina Viviano

 

"I had a hard time hearing what people were asking. Large groups were hard to catch all the words. My wife complained, especially when we were traveling. She made me aware of my limitations. [Christian Pogreba] worked well with me on adjusting my hearing aids and with problems I had. [Now] I can follow follow conversations without having to read people's lips and faces. Large groups still have some distractions. [I can hear better] At church, meetings, across the room and in the car. Especially catching the beginning of conversations! [I would recommend Hearing Healthcare to] Anyone having hearing problems."

-Gene Kane

 

"I had invested $3000+ in hearing aids. They were not satisfactory. The audiologist was rude and she left me with an aid she charged me to replace a part. She walked out, quit and we never had it fixed!

I knew I was dealing with honest people as soon as I walked into his office. I am more convinced that I am right the longer I work with him and his staff. His demeanor [impacted me] - straight forward. I feel confident that any problem I might have with my hearing aids will be solved. [I can hear better] everywhere - except for the surrounding noise.

[I would recommend] Lulu. She has been afraid of the high pressure dealers!!"

-Barbara Besse

 

"Friends and family were constantly asking me to turn down the radio or TV. When going out in groups I did not actively participate in group discussions because I could not hear over background noise. Friends and family were constantly making comments about my not being able to hear.

The willingness [of the Specialist] to address my personal hearing loss by explaining it and presenting treatment options. They were professional and knowledgable about hearing loss. They worked to fit and adjust my hearing aid to my needs. They explained what I needed to do to help facilitate better hearing and that the process will take time.

Every where I go I can hear better. Now that I am used to the hearing aids when I take them out I can really tell the difference. Friends and family can tell if I have my hearing aids in when they talk to me.

Anyone who is having other people comment about a hearing issue or if they have to ask others to repeast themselves could benefit from having a hearing test."

-J. Doughor Congen

 

"My hearing loss came about gradually and I became aware that I was having to ask people to repeat themselves in order to understand what they were saying. Then it got to the point where I would have to ask them to speak louder, and I would put my hand up to my best ear in order to hear what people were saying. It finally got to the point where I had to turn up the volume on the TV in order to understand what was taking place, this of course was too loud for other people in the same room.

Roger Merchant received us in a very friendly and professional manner and immediately put us at ease as he explained the new technology of the Resound Hearing Device and then proceeded to fit me with a hearing aid, made the necessary adjustments and I walked out of his office with aids in each ear with no waiting period.

Being able to hear what's going on around me will have a positive impact on my future. I hear much better in all environments.

I have already recommended (to a friend) the advantages of this new type of hearing aid and he immediately visited Roger and purchased a set of aids."

-Richard A. Brown